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Archive

Segmentation

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Beginner’s guide to segmentation: Part 3

A database will only tell you so much – most of which is about the past. Sophisticated segmentation strategies are...

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Costa Coffee loyalty club

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How Costa Coffee use email to support loyalty

Most shoppers wince when they’re asked to become a member of a loyalty club. They think of wasting time filling...

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Banking industry

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Email and banking – Making email count in the financial industries

When we hear from banks it rarely feels nice – an increase in fees, a warning about security or at...

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