Customer Support Services | Pure360

Account Management

Whatever your question, request or concern your dedicated Account Manager is on hand to assist you

Your dedicated Account Manager

Every Pure360 customer has a dedicated Account Manager who be your main point of contact.

Your Account Manager will have a complete oversight of your account and will support your day-to-day requirements. They’re prepared to go the extra mile to ensure your queries are resolved quickly and thoroughly.

Our Account Managers are focused on building personal relationships with each customer. You’ll benefit from being able to speak someone who knows your business, the challenges you face, and your long term objectives.

Speed, consistency, and attention to detail are what you’ll come to value when working with your Account Manager.

Contact our Account Management team in four different ways

Because four ways to get the help you need is better than one.

Self Service

Our Customer Support website is your first port of call. It features sections on how to get started with your Pure360 account, in-depth guides and walkthroughs on using your account and the platform, integrations, and an FAQ section where you’ll be able to find answers to most of your questions.

Platform

You can submit a ticket to the support team from within our email platform. You’ll find a support tab on each and every page when you’re signed in, and submitting this way also allows the support team to see your account information and diagnose your issue more effectively.

Telephone

You can also contact us by telephone at 0844 5877 360. Sometimes the best way to take care of a problem is for the team to be able to walk you through exactly how you can take care of the issues or problems you’re facing.

Twitter

You can also follow our Pure360Hub account on Twitter. This is useful for learning more about the strategy, growth and guidance we offer all of our clients. You’ll find links to useful and insightful articles, guides, and content here.

Already a Pure360 customer?

You can access our Pure360 Support Site, where you’ll find an FAQ section, useful guides, and plenty of information about the Pure360 Marketing Suite.

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