Dedicated Account Management
Your success is our success, because our focus is on improving results together
What you get from your Customer Success Manager
Our Customer Success Managers are here to offer their knowledge and expertise around our platform and digital marketing strategies. As part of that you can expect:
Face-to-face meetings twice a year
We think it is invaluable to be able to see your Customer Success Manager twice a year, as a face-to-face meeting allows you to cover more ground.
As part of these meetings your account manager will review your campaigns and actions, before offering suggestions, advice, and insight into how you can improve your campaigns moving forward, and therefore your results.
These reviews also incorporate your email marketing strategy, your level of email deliverability, list health, marketing, and plenty of insight on operational optimisation.
Monthly calls to review actions
Once a month your Customer Success Manager will schedule a call with you to review your actions from the past month.
This is the perfect opportunity to raise questions you have with your campaigns, and also to gain some quick feedback on how your campaigns have performed, and if there are any ‘quick wins’ to be had with your upcoming campaigns.
Customer Events and Training
We also offer a number of customer events and training throughout the year, allowing you to get closer to the Pure360 team and to continue learning and improving.
At customer events you will get the chance to meet and chat with your Customer Success Manager*, as well as learn more about what plans we have in store for you at Pure360.
We also offer training sessions, as well as a monthly webinar series, which are hosted by our account managers.
*Please note that not all of our Customer Success Managers are able attend every event
Ready to transform your digital marketing results?
Contact Pure360 today to learn more about our Customer Success team, and how they can help you to use our digital marketing suite to transform your digital marketing results.