Email Marketing Services and Support | Pure360

Customer Success Services

We’re more than just a platform or an ESP, we’re an extra member of your marketing team

Improving results together

Our email marketing services are just the beginning. We’re dedicated to helping you transform your digital marketing results in a number of ways , so when you begin using Pure360 we’ll work together with you to improve your email and digital marketing results.

Our Customer Success team offer dedicated support and insights, ensuring that you are always striving to improve. If you’ve got an issue or need advice on how to improve or implement strategies the team are on hand to provide useful, insightful, and actionable advice.

We provide you with full training and regular advice on how to get the most out of our tools and features, as well as regular customer webinars, events, and training days, because our focus is on improving your results by working together.

We specialise in helping businesses get the best results

With a dedicated Customer Success, you can expect more than just an email marketing service:

Face-to-face meetings twice a year, which include an Actionable Insights Review. This is a valuable opportunity to look at your campaigns and activity, and work together to devise a plan to improve on your future campaigns.

A monthly call with your Customer Success Manager, which allows you to review the month’s actions, and discuss the month’s performance.

When it comes to technical issues and enquires, we have a dedicated customer support team on hand to assist and guide you when required. A ticketing system allows you to inform us from within our platform, which then assigns a technician to your case.

What we offer Pure360 customers

Account Management

Our expert Customer Success Managers provide support and advice when you need it most. Their unrivalled knowledge about our marketing suite and email marketing as a whole puts you one step ahead from the moment you begin using Pure360.

Professional Services

Our creative services team are available to work with you and offer a number of services, including the delivery of responsive, innovative, cost effective email templates. The team can also manage the sending of your marketing campaigns.

Customer Support

If a technical issue arises on your account, our dedicated customer support team are on hand to help you. We’ve recently received a Customer Service Excellence Award for our work, and we’re the only ESP in the UK to hold this prestigious title.

Data Health Checks

Data quality can be the difference between a good and a bad campaign. We can take you through a data health check, assessing the quality of your data, and even help you with custom data extraction and reports for campaigns sent using our digital suite.

Customer Events and Training

Training is the best way to ensure you’re getting the most out of our suite of tools. As a customer you’ll receive free training resources and step-by-step guides for using our platform, as well as invites to exclusive customer-only webinars and events.

Customer Support Site

We also offer a dedicated customer support site, which features information on how to get set up and started with Pure360, details on integrating other services with your Pure360 account, and FAQs and guides for using all the fantastic features available to you.

See how our eCommerce clients see an average ROI of 1150%

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