Customer Success
We’re far more than just a technology provider.
Consider us an extra member of your marketing team.
Improving results together
Our products are just the beginning.
When you choose Pure360 you’re also getting access the smartest minds in email marketing.
Dedicated help and advice
Every client’s main contact is a dedicated member of the account management team with total oversight of the account.
The account management team are our leading customer champions, committed to going the extra mile answering queries and resolving any concerns quickly and thoroughly.
Committed to your success
Our Customer Success team offer strategic guidance to ensure we’re always working to improve your marketing results
We’re committed to ensuring our customers get continued success. As well as regular guidance from your Customer Success manager, you’ll also get access to a vast library of best practice guides and product webinars.
We also hold regularly customer events across the UK which allow you to get hands-on training and share advice with like-minded marketers.
How we help our customers succeed
As a Pure360 customer, you’ll benefit from world-class support and strategic guidance from our growing team of experts.
Account Management
Be it a technical request, query or concern they are your first and main point of contact committed to ensuring you have the help you need, when you need
We’ve recently received a Customer Service Excellence Award for our work, and we’re the only Email Service Provider in the UK to hold this prestigious title.
Customer Success
Our expert Customer Success Managers provide support and advice when you need it most. Their unrivalled knowledge about our products and email marketing as a whole puts you one step ahead from the moment you begin using Pure360.
Professional Services
Our creative services team are available to work with you and offer a number of services, including the delivery of responsive, innovative, cost effective email templates. The team can also manage the sending of your marketing campaigns.
Data Health Checks
Data quality can be the difference between a good and a bad campaign.
We assess the quality of your data, and even help you with custom data extraction and campaign reporting.
Customer Events and Training
Training is the best way to ensure you’re getting the most out of our products.
As a customer you’ll receive free training resources and step-by-step guides for using our platform, as well as invites to exclusive customer-only webinars and events.
Customer Support Site
We also offer a dedicated customer support site, which features information on how to get started, details on integrating other services, and guides on how to get the most out of our products.
Need some extra help?
We offer a range of services to support our customers and help them get better results—from creative services to campaign management to training.
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