Customer Success Services
We’re more than just a platform or an ESP, we’re an extra member of your marketing team
With a dedicated Customer Success, you can expect more than just an email marketing service:
Face-to-face meetings twice a year, which include an Actionable Insights Review. This is a valuable opportunity to look at your campaigns and activity, and work together to devise a plan to improve on your future campaigns.
A monthly call with your Customer Success Manager, which allows you to review the month’s actions, and discuss the month’s performance.
When it comes to technical issues and enquires, we have a dedicated customer support team on hand to assist and guide you when required. A ticketing system allows you to inform us from within our platform, which then assigns a technician to your case.