Email Marketing Services and Support | Pure360

Customer Success

We’re far more than just a technology provider.

Consider us an extra member of your marketing team.

Improving results together

Our products are just the beginning.

When you choose Pure360 you’re also getting access the smartest minds in email marketing.

Our Customer Success team offer dedicated support and strategic guidance to ensure you’re always striving to improve your marketing results.

Fully committed to your success

Our Customer Success team isn’t just there to deal with issues. They work closely with you on every step of your journey—from implementation to training to ongoing strategic support.

We’re committed to ensuring our customers get continued success. As well as regular guidance from your Customer Success manager, you’ll also get access to a vast library of best practice guides and product webinars.

We also hold regularly customer events across the UK which allow you to get hands-on training and share advice with like-minded marketers.

How we help our customers succeed

As a Pure360 customer, you’ll benefit from world-class support and strategic guidance from our growing team of experts.

Account Management

Our expert Customer Success Managers provide support and advice when you need it most. Their unrivalled knowledge about our products and email marketing as a whole puts you one step ahead from the moment you begin using Pure360.

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Professional Services

Our creative services team are available to work with you and offer a number of services, including the delivery of responsive, innovative, cost effective email templates. The team can also manage the sending of your marketing campaigns.

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Customer Support

If a technical issue arises on your account, our dedicated customer support team are on hand to help you.

We’ve recently received a Customer Service Excellence Award for our work, and we’re the only Email Service Provider in the UK to hold this prestigious title.

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Data Health Checks

Data quality can be the difference between a good and a bad campaign.

We assess the quality of your data, and even help you with custom data extraction and campaign reporting.

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Customer Events and Training

Training is the best way to ensure you’re getting the most out of our products.

As a customer you’ll receive free training resources and step-by-step guides for using our platform, as well as invites to exclusive customer-only webinars and events.

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Customer Support Site

We also offer a dedicated customer support site, which features information on how to get started, details on integrating other services, and guides on how to get the most out of our products.

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Need some extra help?

We offer a range of services to support our customers and help them get better results—from creative services to campaign management to training.

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