Post-GDPR First Aid Kit | Pure360

GUIDE

Post-GDPR First Aid Kit

Pure360’s three step guide to marketing success post GDPR

Since the beginning, we’ve believed that GDPR was going to be an opportunity to deliver better marketing. Those who embraced the challenge would succeed.

We still believe this to be true.

While others are scrambling to recover, now is time work smarter, get creative, and dare to be different.

By reading this guide you’ll learn:

  • How to ensure GDPR doesn’t impact your marketing results
  • How to drive more value from a smaller marketing database
  • Quick wins you can implement to improve your campaign results
  • How to grow your marketing database post-GDPR
  • Strategic guidance to ensure ongoing email marketing success

We’d love you to keep reading, but to help you get started we’ve compiled everything in this guide into a handy checklist.

How to minimise GDPR’s impact on email marketing

Email marketing consistently ranks as the marketing channel that drives the highest ROI.

GDPR doesn’t change this.

But it does mean that your email marketing needs to work smarter to continue to deliver.

By following our three steps to success you’ll be guaranteed to drive more value from email marketing post-GDPR.

Step 1

Growing your marketing database

List growth will always play an important part of every email marketing strategy. Post GDPR, acquisition must jump to the top of your strategy, especially if you’re faced with a reduced list size.

Here are three tactics you can start exploring and implement to take your list growth to new levels.

Optimise sign-up forms

Optimise sign-up forms

You may have already amended your email signup forms to be compliant, but did you also look to optimise them for conversions?

With GDPR making it trickier to obtain consent, now is definitely time to look at where and how you’re growing your list.

💡 71% of marketers believe the GDPR will inspire greater creativity in customer acquisition campaigns

The message is clear. It’s time to optimise and get creative.

Further reading: How to Make Sign-Up Forms GDPR Compliant

Need some extra help?
Optimise your signup forms and drive list growth with our Acquisition Optimisation Pack.

Implement pop-up forms

Implement pop-up forms

Pop-up forms are a vital tool for list growth.

Well executed pop-ups increase sign-ups, drive prospects towards a first purchase, and reduce website abandonment.

💡 Pop-ups increase subscription rates by up to 300%

Pop-ups can be triggered when people first enter your website, as they’re about to leave, or in reaction to certain behaviours.

Each pop-up should show a different message based on each individual’s behaviour and customer lifecycle stage.

Further reading: How to use pop-ups to grow your email list

Drive list growth from social

Drive list growth from social

A successful post-GDPR customer acquisition strategy needs to be multi-channel. Social media is a great channel for growing your marketing list and reaching new audiences.

PurePromotions allows you to run social campaigns to grow your list size.

💡 PurePromotions customers average 20% list growth over 6 months

Choose from ready-made campaign templates such as contests, sweepstakes and deals. Use your campaigns to engage your existing audience and drive sign-ups from new audiences on social media.

Further reading: How Marketing Cheshire use PurePromotions to drive 1,300 new subscribers from each campaign

Drive list growth with PurePromotions
Reach new audiences on social and grow your list with viral campaigns.

Step 2

Increasing email marketing ROI

While list growth should be an ongoing part of your strategy, you also need better results today.

A smaller marketing database post GDPR isn’t the end of the world. In fact, it could even be an opportunity to drive more from less.

Those who have given consent are going to be your most engaged subscribers. They want to continue hearing from you, so don’t neglect this opportunity to engage them with increased frequency.

Now is the time to work smart, get creative and dare to be different!

Here are 5 tactics that will help you deliver better ROI today

Segment your database

Segment your database

Every customer is unique. Does your email marketing reflect this? Blast-and-batch email marketing isn’t going to cut it post GDPR. Relevancy is key to an engaged database.

💡 Marketers who segment see a 760% increase in email revenue

Depending on what data you hold, there is really no limit to how you segment your database.

How you segment should be unique to your business. Ultimately you know your customers best. You know what your customer lifecycle looks like.

Think about what common actions your customers take and how your email marketing could reflect this.

Further reading: Advanced Guide to Email Segmentation

Need some extra help?
Let’s talk about how we can help you deliver better results with segmentation.

Personalise send times

Personalise send times

Marketers often obsess over the best time to send emails. In reality, every recipient is different.

That’s why it’s important for you to personalise your send time for each person. Our feature, Intelligent Timed Sending does just that. It predicts when each recipient is most likely to open an email based on previous behaviour and then sends at that exact time.

Take advantage of this wizardry selecting ‘Intelligent Timed Sending’ on each campaign. Better open rates at the click of button!

Further reading: Guide to Intelligent Timed Sending

Resend to non-opens

Resend to non-opens

Resending email campaigns to people who didn’t open is simple tactic that can dramatically improve your email marketing results.

Think of it as a second chance to engage customers who might have missed your first email. It’s also a good opportunity to test a new subject line.

💡 Resending to non-openers improves campaign open rates by up to 50%

Not only is it effective, it’s also quick and easy to implement in PureCampaign. Select ‘resend to non-opens’ when scheduling your campaign or after an campaign has gone out.

When it’s that easy, there’s no excuse not to start today.

Further reading: The Power of Resending Email Campaigns to Non-opens

Implement a welcome series

Implement a welcome series

Want to know the worst thing you can do after someone subscribes? Nothing.

It seems silly to ignore new subscribers, especially after all the hard work it takes to convert them in the first place, but many businesses do just that.

A simple welcome email is one of the most effective emails you’ll ever send. It builds trust, creates brand affinity, and guides potential customers towards that important first purchase.

💡 Welcome emails generate 8 times more revenue than the average bulk email

But why stop with one email. Packing too much into a single welcome email could be overwhelming. A series of emails is a much more effective way to nurture leads into customers.

Further reading: Best Practice Guide to Welcome Campaigns

Need some extra help?
Convert more leads into customers with our Automation Starter pack.

Improve deliverability

Improve deliverability

Of all the email metrics, deliverability is one that you can’t afford to get wrong. It doesn’t matter how great your subject line is if you’re not landing in your recipients inbox.

There are many factors that impact deliverability but the most common are the quality of your email list, your reputation as a sender, and what you’re sending. GDPR might have helped improve deliverability if you’ve only been left with your most engaged subscribers.

However deliverability isn’t something you can think about once and then forget about. It needs to be measured and optimised on an ongoing basis.

Further reading: How to improve email deliverability

Need some extra help?
Get a health check and strategic advice to improve deliverability with our Deliverability Consultancy Pack.

Step 3

Maximising customer retention

Marketers have been told for years that acquiring new customers costs considerably more than retaining customers. One study showed it could be as much as 25 times more expensive. Post-GDPR this gap is only likely to increase.

If you’re working off a smaller email list you’re going to want to work extra hard to keep them engaged, and hopefully spending more with you.

Here are two ways that you can keep your marketing database brimming with highly-engaged subscribers.

Re-engage lapsed customers

Re-engage lapsed customers

Re-engagement campaigns are a must regardless of your business type. Even the most highly-tuned email marketing strategy suffers from list fatigue.

Reacting early is key to reducing list fatigue.

💡 45% of recipients who receive a re-engagement email read subsequent emails

Rather than sending a single last chance re-engagement email, you should have a campaign made up of multiple emails which react at the earliest signs of lost engagement.

Not only does it bring customers back into the fold earlier, it also give you additional chances to re-engage before they completely lapse.

Further reading: Best Practice Guide to Re-Engagement Campaigns

Need some extra help?
Stop customers from lapsing with our Retention Optimisation Pack.

Optimise your preference centre

Optimise your preference centre

A preference centre may not seem like the most thrilling part of an email strategy, but post GDPR it is going to be more important than ever.

Giving people control over how and what they want to hear from you will allow you to deliver much more relevant marketing. It also has the added benefit of reducing unsubscription rates.

💡 8% of customers unsubscribe because they found another company that provides better, more relevant information

A well-designed preference center can remind subscribers of the value of what you send. There might be only one type of email that isn’t relevant to them. Giving people choice means you’re less likely to lose them completely.

Need some extra help?
Reduce unsubscribe rates and deliver more relevant marketing with our Automation Starter Pack.

Conclusion

We believe GDPR presents an opportunity for those who embrace the challenge.

Now is the time to engage your audience. Now is the time to invest in driving better ROI from email.

We hope our First Aid Kit has provided you with tactics you can start using today and has inspired you to look at email marketing with renewed confidence.

We’ve created a downloadable checklist covering all the tactics to ensure post-GDPR marketing success. Grab your copy.

Still concerned about GDPR?

We’re here to help.

Tell us your biggest concerns around GDPR and we’ll arrange a consultation to help you overcome your challenges.

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