Dedicated Customer Support Site

Your very own area to learn how to use the Pure360 digital marketing suite to its full potential

The Pure360 Customer Support Site

You’ll find our dedicated Customer Support Site a useful resource once you start sending your campaigns with Pure360. It is available to you at any time, so you should bookmark it once you’ve received the link so that you can easily refer back to it when required.

With the following sections included there is everything you need to ensure each and every campaign you send goes as smoothly as possible:

Getting Started

Getting everything set up so that you can send your first campaign with your new account can be found in this section.

Split out into four useful sections, this area of the site helps you with setting up your sending address so that you can use your account. From there, it also details how to upload your first contact list, how to create your first email on our platform, and finally, how to set up and schedule your first campaign with Pure360.

Useful how-to guides

There is a lot to explore and discover with Pure360, so our Knowledge Base section will soon become your best friend.

We split our guides and walkthroughs into multiple sections so that you can easily find the information you’re looking for, including a comprehensive section on deliverability. You will also find information on key areas of our digital marketing suite, so whether you’re looking for information on how to add images to an email, how to segment your email lists, or how to read your email campaign reports, you will find it all here.

And if you can’t find the information you’re looking for? Our support team is only an email or a call away.

Frequently Asked Questions (FAQs)

This section is fairly self explanatory, and contains a number of answers to questions that we are asked on a regular basis that we felt would be beneficial to collate and include on the site.

You can use this section as a starting point to find out if your question has been answered before. This is the perfect time saver to find all the solutions to those small queries that crop up from time to time.

Integrations

It is likely that you’re using a number of different systems throughout your business, and you’ll want to be able to pull all of these together where possible.

We offer a number of standard integrations, such as Google Analytics, FastStats, and Magento. You can find information and guides on how to integrate these platforms in this section of the support site.

We also offer an Open API, which allows you to link and integrate your other systems. We have a dedicated integrations team on hand who can advise on the best way to set up these integrations to get your systems talking to ours, as well as an API hub, which contains all manner of information and guides for your tech savvy departments to browse and read.

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