To offer a service which is attuned to the varying needs of our clients, we developed the industry-leading Email Maturity Model – a framework used to pinpoint how advanced each of our client’s email marketing is and offer advice tailored to their level to ensure they are continuously improving their marketing results.
We don’t just stop there when it comes to putting ourselves in the shoes of the customer. We live and breathe digital using email, social media, blogs, webinars, monthly workshops, and bi annual Summits to continually support customers. Our content is constantly monitored via web analytics to check it’s popularity and relevance to the audience ensuring that the customer is always kept in mind. Company focus groups have developed digital solutions to improve to handling of complaints, customer queries and problems to guarantee everything is dealt with effectively and efficiently at the first point of contact, where possible.