Junior Technical Services Consultant

We are expanding our Technical Services Team and are seeking either a junior or a mid level colleague to help us in our daily adventures, from the technical end of customer support, to creating and implementing our automated integrations as well as contributing to process, tools and efficiency improvements. You will also help maintain & share the contents of our ever growing knowledge systems, to further improve how we can support our customers faster and help colleagues improve their knowledge independently.

Key duties and responsibilities

  • Investigate and answer technical support requests quickly and accurately
  • Escalation point for product support requests
  • Consulting, scoping, time-quoting and end-to-end implementation of our IPAAS integrations.
  • Consult on direct integration projects
  • Play your part in creating tools to increase efficiency in solving queries & implementing solutions
  • Contributing to and co-managing the knowledge systems
  • Liaising with Customer facing, Systems, Dev and product teams to solve support issues and educate new features and services

Person specification 

We are looking for a highly organised and motivated individual with a passion for delivering high quality technical support and services in a timely manner.  If you are a self-starter with a keen eye for detail, know your way around using & even supporting web apps and enjoys the challenges this style of role offers, then we’d love to hear from you.

Essential skills

  • Foundation knowledge of computer programming and networking
  • Experience with standard data formats
  • Strong organisational and influencing skills
  • Confident working with web APIs
  • Basic SQL
  • Advanced Excel Skills
  • Confident working with and analysing data

Desirable skills

  • Knowledge of DNS
  • Understanding of ESPs and email campaigns
  • IPAAS experience
  • Wider digital marketing industry knowledge
  • Project management experience
  • Ability to write and perfect processes, implementing with help from the team.
  • Some understanding of GDPR risks, mitigations, best practice, etc – and the confidence to challenge
  • Knowledge of industry and tech products in the wild, and keen to suggest useful tools
  • Some ability to train familiar subjects to colleagues
  • Reliable technical consultation skills
  • Email service provider tech support experience

Minimum level 2 qualification / 4 years experience

Remuneration

Salary band  £24,872 – £28,603

25 days holiday rising to 30 days, plus public holidays and a day off on your birthday, contributory pension scheme, free health cash plan, discounted gym membership

As a Pure360 employee we expect you to feel as passionately about our values as we do. Living by these we ensure we create a successful and happy environment for you, your peers and the business. Our Values are: We are Real. We are Inspired. We love our Customers. We strive for Improvement. We get stuff Done. We are One.

Interested? Here’s how to apply
Send your CV, current remuneration package and cover letter to talent@pure360.com, or give us a call at 01273 648 869

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