The Rivervale team improved their email marketing results by 40% with Pure360
Some people see “Account Manager” and think sales, some people think agency creative. When we say it we mean someone who will maintain and grow our relationship with their customer base.
We want someone to be the voice of our customers, get to know them and help them get the most from our software. This means managing all day to day usage of their Pure360 account including contracts, support of platform usage and spotting what tools the customer needs to succeed with PureCampaign and partner products. You will also act as a mentor to Account Executives.
We are looking for a driven relationship owner who can manage a base of customers and build and grow relationships across all levels of their organisation. This relationship growth should result in delighted customers who want to use our platform to grow their marketing. The person should be a strong problem solver with an ability to work well with any team member at any level, applying emotional intelligence to tailor their approaches. This person will also need a commitment to growing their knowledge of marketing and the wider commercial landscape.
Excellent customer relationship skills at all levels in phone, email and face to face environments
Good problem solving skills
Excellent written and verbal communication
Good organisational skills
Experience working in a Customer Service/Relationship management role
Solid understanding of functionality and benefits of various features within the Pure Campaign platform
Experience working with marketing analytics
Experience working in an SAAS environment.
As a Pure360 employee we expect you to feel as passionately about our values as we do. Living by these ensure we create a successful and happy environment for you, your peers and the business. Our Values are: We are Real. We are Inspired. We love our Customers. We strive for Improvement. We get stuff Done. We are One.
Interested? Here’s how to apply
Send your CV and cover letter to firstname.lastname@example.org, or give us a call at 01273 648 869
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