Pure360

"
We have been using Pure360's SMS marketing services for years now, it's a quick and cost effective way to communicate with our customers when they're on the go.
Brighton Festival and Dome
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Pure360 Software support policy

Software support policy at Pure360

Pure360 is fully committed to supplying the highest levels of support for its products and services.

The cost associated with the support of those products and services is included in our charges.

Our support policy includes a commitment to adhere to a set of targets defined in our standard Service Level Agreement (SLA) document.

All customers receive this commitment as standard when subscribing or purchasing Pure360 software and services. However, where commercial considerations warrant changes or additions to the standard SLA document, Pure360 are prepared to negotiate with individual customers.

HTML support policy at Pure360

To ensure we can continue to provide a prompt response and exceptional standards of support for our software products and services, the PureResponse software subscription charges do not include support for HTML related problems and questions.

Where customers have HTML related problems and questions, Pure360 can offer an HTML consultancy service at a rate of £100 per hour. Depending on support capacity, the HTML consultancy service may be provided by one of our trusted partners.