What are they?
The ability to compile simple one-click questionnaires through PureResponse. They're sufficiently brief to encourage response, yet incorporate all the feedback information you need to monitor service levels and enhance campaigns. As the software is based on PureResponse you can view reports and receive email notifications which will enable to monitor and react to your customer's feedback in an instant.
Who benefits from them?
Any business needing a simple method to monitor service levels and persuade their customers to provide feedback.
Why should you use them?
To encourage repeat business and measures the effectiveness of specific programmes or services.
What else should you know?
Our customer service surveys include email notifications which alert the appropriate account manager or line mananger of feedback and the results are recorded on the report section of PureResponse.
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