Software Trainer/Account Manager
We are looking for a software trainer and account manager for the Customer Service team. You will drive the growth of the business by maximising retention, customer revenue and referrals through delivering a world class training service and consultancy.
This is a fantastic opportunity to have real impact on our company’s business growth and work with our most important clients. If that sounds exciting, we can’t wait to hear from you!
Key Responsibilities:
• Deliver training sessions tailored to the clients needs and expertise, this will be either via web conferencing software or face to face
• Deliver training for staff internally where required.
• Use customer feedback process to identify areas of improvement.
• Suggest and develop tools and materials to improve the training experience for our customers
• Work with the sales team to assist with pre-sales consultancy and training.
• Managing the training calendar
• Build strong customer relationships with a solid welcome process.
• Ensure all account management & training calls are recorded in our CRM system
• Provide consultancy to customers on email marketing strategy and account usage
• Help improve customer revenue by increasing the number of customer referrals
• Liaising with the Marketing team, help create case studies and customer testimonials by identifying satisfied customers and recording all positive feedback
• Support the overall team objectives and dynamic structure by working with your manager to identify training needs and sharing knowledge, and supporting your colleagues in their tasks
Skills & Experience
Essential:
• Experience of supporting software products in a customer service role
• A professional telephone manner and writing skills
• Good organisational and time management skills.
• Proactive customer relationship management experience and problem-solving skills
• Good general IT skills
Desirable:
• Experience of digital marketing
• Experience in delivering online or classroom training.
Person Specification:
• Positive team-working skills & flexible approach
• Strong rapport-building, listening and communication skills
• Confident and proactive at managing client relationships at all levels
• Ability to understand how your role relates to the overall goals of the business
• A fast learner, ability to absorb and apply complex information
Job type: Permanent, Full-time
Benefits: Subsidised Gym Membership, 22 days holidays (plus 8 bank holidays), support government schemes for cycling to work and childcare vouchers.
Salary: £20-22K depending on experience
To apply: email hr@pure360.co.uk with your CV and a brief covering letter.
